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1hero simplifies customer service, offering personalized replies, promotional deals, notifications, and sentiment analysis to ensure customer satisfaction.
1hero is a customer support software for e-commerce businesses. It enables customer support teams to quickly craft personalized human-like replies based on customer data from Shopify. It also allows agents to offer promotional deals and automatically creates and provides individual coupon codes to deserving customers. Additionally, it can send custom notifications when out-of-stock products become available and detect customer's negative sentiments to offer discounts within the set bounds of store guidelines.
According to the website, 1hero's features differentiate it from similar software competitors by allowing agents to offer promotional deals, sending custom notifications when out-of-stock products become available, and detecting customer's negative sentiments to offer discounts. Retail managers, customer service representatives, and marketers can all use 1hero to easily manage customer inquiries.
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